At Raddis Tech, we engage with our esteemed clients to release the burden on the support center with our organized IT helpdesk support Services. Our clients can count on us for being the first point of contact for their employees and clients. We seamlessly integrate our IT helpdesk support services with other support groups in customer’s organization to enhance workflow processes that lead to a distinct improvement in customer satisfaction levels.
Our IT Help-desk services offering includes:
- Personalized process tailored to your business
- Setting up and managing ITIL framework for end to end Service Management
- Specialist support
- Initial confirmation response to requests
- Support on complex hardware and network services
- Monthly service level review meetings
- 24/7 Assistance
- A single point of contact for the management of all calls
- Dedicated Team of Resources
- Tailored acceleration and progress
- Accurate and timely reporting
- On-shore and off-shore expertise